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Excellent, knowledgeable and friendly staff. Committed to providing superior customer service and making sure the customer is happy. Dealt with Lake and he made the experience super easy, was very helpful and went above and beyond to ensure I didn’t have to compromise on what I’d wanted. I would highly recommend him to anyone. Also shout out to Lilly and the manager, they were also super helpful. Thanks Lake for this Ox blood Beast. Keep up the good work :)
a week ago
I just want to give a shout out and give kudos to the Lockwood Kia Team! Charles, Lily and Mike D. made my first Kia experience a great one on the purchase on my new Kia Stinger GT Limited. I went to another Kia location, but Lockwood Kia was the dealership that had the right car and offer! I’ve been doing my research on the Stinger and this car by far is bang for the buck, I was in no rush to purchase and the timing was just right. Charles answered all my questions, was patient and helped me make a purchase instead of selling me the car. Charles was also responsive in our email communications and he followed up with a personal email after our first meeting which was a nice touch! Charles was also the one to do the delivery and took his time to go over all the features of the car. Mike D. (General Manager) also made my experience a great one as he provided options that met my budget and an offer I that was best. Lily was professional, put me at ease and was on my side when it came down to the financing and paper work. Lily provided me with updates and did her best to ensure I was getting the best possible rates from the lenders. Congratulations and a BIG thank you to Lockwood Kia and staff on making me and my family feel at home. My wife, son and I look forward to seeing you in February and make another purchase from Lockwood! As small business owners in the service industry, it is important for my wife and I to provide feedback on great service and experience. We would only want the same on our clients experience or any constructive feedback were a business can improve. Lockwood, thanks again and see you soon!
2 months ago
Was initially very pleased with the Sales staff (2 years ago). However, the front service department has not been overly great. Have had to follow up on some of the service; staff have, at best, basic knowledge of service and 'try' to give the 'staff' answer. Rarely cleaned properly.
3 months ago
Courteous, quick, and on time. There's a courtesy instant hot beverage machine and cooler machine around the corner! Matt C. worked on my KIA today. He made me feel at home! Thank you!
3 months ago
The staff are friendly, the facility is well presented, and the vehicles are amazing! I leased my first ever vehicle three years ago, and the staff did an amazing job making me feel comfortable, knowledgeable about the process, and valued as a customer. Fast forward to today, I returned to lease yet another vehicle. The staff remembered me, honoured and valued my business, and I got to leave with a brand new lease that I absolutely love. Both my Kia Forte (2016 and 2019) have been amazing to drive, well maintained by the dealership, and look fantastic! I will definitely be returning again and again to Lockwood Kia for my next vehicle, and the one after that!
3 months ago
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